FAQ

Why are paper rolls increasing in price so sharply ?

  1. Pulp prices are still rising and now exceed 40% in 2017.

  2. MAY 2017 – IDEM, the mill producing most of Europe’s carbonless paper goes into liquidation.

  3. With IDEM no longer there, the mills producing thermal paper switch around 25% of their capacity over to carbonless causing shortages of thermal

  4. JUNE 2017 – All thermal mills announce an allocation based system for paper roll converters cutting the supply chain dramatically.....

  5. AUGUST 2017 – Prices inevitably go up by Koehler, Lecta, Mitsubishi, Jujo etc...etc...

  6. SEPTEMBER 2017 – The Chinese factory that produces 70% of the worlds “leuco” dye (the component that gives the thermal image it’s black image) is shut down for a minimum of 3 three months due to toxicity, reports of over 70,000 companies having to close temporarily to improve their standards.

  7. OCTOBER 2017 – Thermal mills announce yet more shortages and price increases for January 2018 as the prospect of no dye being produced bites hard with some mills down to less than a month’s stock.

  8. OCTOBER 2017 – Apvion Paper, the largest producer of thermal paper in the USA files for “Chapter 11” – protected bankruptcy....this causes huge panic in the USA as converters fear the worst and struggle to get allocation from Apvion along with uncertainty as to its future.

  9. NOVEMBER 2017 – European thermal mills are inundated with requests from converters in the USA to fulfill the shortfall from Apvion, and can virtually name their price.....once again diverting much need stock in Europe away from converters here.

  10. DECEMBER 2017 – Mills still very uncertain as to when the leuco dye situation will be resolved with many now struggling to book stock for 2018 production causing more turmoil and prospect of further allocation cuts in 2018 along with more rises expected, possibly on a monthly basis until this is resolved.

  11. March 16 - 2018 - Koehler paper anounce price increase of 12% effective immediately. We have enough supplies to last to 16th April so we hold off the price increase until the.
  12. April 16 - 2018 - Price increase in range of 10% comes in to effect April 16th 2018

Please click links below to see the increases from our paper manufacturers.

Koehler Paper

7% Price Increase May 2017

8% Price Increase Sep 2017

7% to 12% Price Increase Jan 2018

12% to 15% Price Increase 1st April 2018



Mitsubishi Paper

7% Price Increase June 2017

8% Price Increase Sep 2017

7% to 13% Price Increase Jan 2018



Low Price Guarantee

Low Price Guarantee,

Lowest Price Guarantee, Cheapest Till Rolls In Ireland, Cheap Till Rolls, Best Till Roll Prices in Ireland, We will Price Match and Beat any competition in Ireland. What does this really mean?

Not all Till Roll suppliers are the same. Most focus solely on price. But there is a very big difference between affordable and cheap!

Paper is bought by the meter. The only way to make the rolls cheaper is to shorten the roll length. This is done in many ways without you (the buyer) actually seeing any difference in the roll size. The most common way to do this are below

  • Using a heavier paper. Depending on what paper weight and paper grade that is used, this can make length of the paper as much as 40% or more shorter.
  • We have also seen some of our competitors increase the size of the plastic core (in middle of roll) on 80mm thermal and credit card rolls from 12mm to 17mm. Again another way of shortening the roll.

For an example our 57x40mm credit card rolls use 57gsm paper and are 17.5m long, if we use 65gsm paper the roll is 10.5m long, but it looks like the same roll to you the customer... Big Difference!

When we see competitors selling rolls at 15%, 20% or 30% or more cheaper we know that we are not comparing like for like (Apples & Oranges), as this is our profit margin and many times below our buying cost. It cant be done!

Thats what sets Discount Till Rolls apart from our competitors, we set our standards high and will not lower the standards of the quality of our paper rolls or our customer service.

“The Common Law of Business Balance”

All our paper comes from European paper mills and is BPA FREE Grade A thermal paper, approved by all the major OEM (original equipment manufacturers) guaranteed not to damage your printers print heads. Cheap imported thermal paper can damage the sensitive thermal print heads in your pos printer, shortening the life span of your printer. Printers are VERY EXPENSIVE to replace!

How can I contact you?

You can find all our contact details HERE.

 

Postal Address 
Unit 1C, Crossber Ind Estate 
Ballymount Road Upper
Ballymount 
Dublin D24
Ireland
Email: [email protected] 
Ph: +353 (0)1 4433964 
Mobile: 087 9733425 
UK Local PH: +44 (0)20 8144 4475

Am I VAT Exempt ?

EU - VAT Registered (Not including Ireland) . When Registering enter your valid EU VAT No. to avail of exemption

 

All VAT numbers will be checked & validated by the website so that you can shop VAT Free.

How much do you charge for delivery?

Nothing! All paper roll orders are Delivered Free of Charge*

*Special items in the store may be charged delivery.

Can I open an credit account ?

Credit accounts can be opened and used the same day. Click HERE to open a 30 day credit account.

Do you offer Bigger Discounts?

  • YES! For large quantities we offer Bigger Discounts, supplying pallets and mixed pallet deliveries.

Do you supply Credit Card Rolls for my machine ?

We carry credit card PDQ Rolls for every credit card terminal in both the UK & Ireland. All credit card rolls are branded Till Rolls.ie our customers see this as a guarantee of the paper quality.

How long does it take to deliver ?

FREE Next Day Delivery on all till roll orders to Ireland & UK.

Next Day Delivery on paper rolls ordered before 2pm. UK Orders  delivered 2/3 days Mon to Friday. Shop our sites knowing that "The Price You See Is The Price You Pay" We never play any tricks with shipping. Tricks like lowering the price and then hiding fees in the shipping charges. We eliminate any and all fees, exposing some other sites that try to play games with their pricing. With Discount Till Rolls, What You See Is What You Pay.

No long waiting time with us. In most cases we ship your order the same business day you place it.

Payment Questions ?

Which payment methods do you accept?

We accept a number of payment types below.

Accounts: Direct Debit.
Credit / Debit Cards can be use Securely on our store.  
Paypal who accept all major credit card. You do Not need to have a Paypal account to pay by credit card.        
Credit/ Debit Card payment can to be made by Phone Ire: 01 443396. UK Local: +44 (0)20 8144 4475
Payment can also be made by cheque or EFT bank transfer.        
All cards payments will be debited the same day as you place your order.

Is my credit card information secure with you?
Your account data is probably safer in a secure online shopping environment like Paypal than it is with any local, town merchant. No one, as far as we know, has ever intercepted an encrypted credit transaction or penetrated a secure server and deciphered an account number.

Will discount till rolls paper damage my printers like cheaper paper can ?

No! The thermal paper we use is OEM approved thermal paper produced by some of the best paper mills in Europe, including Koehler Paper Group. This paper mill has been active in the global market for more than 100 years and uses only certified raw materials: a guarantee for our products! For more information visit www.koehlerpaper.com

Worried about chemicals used on thermal paper ?

All our till rolls are now BPA Free  due to the EU directive coming in to effect in Jan 2020, but the BPA has been substituted for BPS.

Check out our sister site for the safest thermal paper rolls BPA Free Paper Rolls.

Correct Storage of Thermal Paper

THERMAL PAPER. All image stability guarantees on Thermal apply only if paper is stored and used according to these instructions. If selecting a thermal paper grade for an application where there is risk of contact with harmful materials or paper needs to have good preservable properties, please contact our customer service for assistance on selecting a suitable paper from our range of standard and extra long life grades.
 
1. Avoid hot and humid environment
  • For long-term storage, store thermal paper in the dark at an average ambient temperature of less than 25°C and a relative humidity of less than 65%.
  • Thermal paper begins to develop colour at between 60°C to 100°C and reaches applicable density at between 70°C to 120°C. The paper, however, displays similar signs of development under high temperature or high humidity conditions. If the paper is used continuously at temperatures of 40°C or above for more than 24 hours, attention should be paid to the ambient temperature and humidity.
  • 2. Avoid exposure to direct sunlight
  • The paper will yellow if exposed to direct sunlight for prolonged periods. The printed image also tends to fade in direct sunlight.
  • The image tends to fade when left exposed to conventional fluorescent light for prolonged periods of time. Therefore printed paper should be filed soon after printing.
  • 3. Do not use solvent-type adhesives
  • Adhesives containing volatile organic solvents such as alcohols, esters, ketones etc. cause color formation.
  • Adhesives based on starch, PVA or CMC are harmless and hence recommended.
  • 4. Avoid contact with plasticizers
  • PVC film contains plasticizer such as esterphtalate and prolonged contact reduces the image forming ability of the paper and causes printed image to fade as well. When storing the paper, files and cases made of polyolefins or polyesters are recommended.
  • Self-adhesive cellophane tapes might contain plasticizer which causes the printed image to fade. Tacking thermal paper with double sided self-adhesive tape, applied to the back side of  thermal paper, is not recommended.
  • Wax-type paper might also contain plasticizer and cause the image fading of thermal paper. Do not store these two types of paper in the same file or case.
  • 5. Others
  • Avoid direct contact with freshly developed diazo copying paper as it might induce colour forming on the surface of  thermal paper.
  • Avoid direct contact with carbon as well as carbon-less copying papers as these might reduce print ability or cause the printed image of thermal paper to fade.
  • Human body fluids like sweat causes the printed image of thermal paper to fade. Please pay attention to proper paper handling.
  • Thermal paper sheets must be stored with their printed surface separate from each other because the printed image might slightly be transferred from one surface to the other.
  • Frictional heat induced by scratching or pressure by hard metal objects, finger nails etc. causes images to be developed. Please pay attention to proper paper handling and avoid e.g. transportation of heavy jumbo rolls by rolling them on the floor.

Are all your till rolls made using Grade A paper?

Yes, we would not sell any other till rolls. Using Grade A Thermal paper, and Dust Free Bond paper till rolls results no printer clogging. We recommend you only use Grade A, and be wary of anyone trying to sell you rolls without telling you the grade of paper.

If I order several printer ribbons will they go bad?

No, our printer ribbons are in sealed packaging and will remain fresh until opened. However, if you order several ribbons, it recommended that you store the spare ribbons in a cool dry place or in zip-lock bag until they are ready for use. The POS printer ribbons will remain fresh as long as you don't open the sealed ribbons until they are ready for use.